Testimonials

Read what some of our happy customers have to say about their experiences working with us.

ONLINE | DOOR HARDWARE
The support team at Focal point was extremely helpful to make sure that the ordered item was delivered in time: they responded to my emails at all times in a matter of minutes and re-arranged the shipment to speed it up, so that it could be delivered in time (I had workers coming to my house to install a new door and they needed the hardware that I had ordered).

Product Purchased:
Emtek 4212 Melrose Entry Set

Michelle B.
Ontario, CA
ONLINE | MIRROR
I would order again from Focal Point Hardware and I would recommend your company to others. You have a good website, fair prices, and excellent customer service.

Product Purchased:
Miroir Brot Reflet T24-12C1

Carol G.
Arlington, VA
IN-STORE | BATHROOM
When my designer told me I should schedule a meeting at Focal Point, I was hesitant and very skeptical that I would get anything done. Boy, was I wrong. I met with a salesman and he was friendly, helpful, and made sure I knew exactly what I was buying. I changed my shower to a thermostatic system, on his recommendation and...WOW! AMAZING! The shower is not only super functional, but the Dornbracht fixtures I purchased look stunning.

Product Purchased:
Dornbracht Showerhead
Dornbracht Concealed Thermostat

Sally B.
Brooklyn, NY
ONLINE | MEDICINE CABINET
I bought the Robern MP16D4F medicine cabinet. Focalpointhardware.com had a great price and stuck to their advertised leadtime. A+ transaction!

Product Purchased:
Robern M Series Mirror Cabinet

Leon C.
Paramus, NJ
IN-STORE | CABINET HARDWARE
The people in the Focal Point showroom are so doting and knowledgeable. One of the saleswomen helped me choose gorgeous Edgar Berebi pulls for my sitting room. The product was well worth the wait as they were stunning. I would recommend Focal Point to my friends and family!

Product Purchased:
Edgar Berebi Wellington Pull

Amanda T.
New York City, NY
ONLINE | KITCHEN
I bought a Blanco farmhouse sink online and I and very happy with my experience. The website is visually stunning and fairly easy to navigate. Delivery was on time and the price was good. I am currently looking for some cabinet pulls and know exactly where to look.

Product Purchased:
Blanco Cerana Fireclay Apron Front Sink

Jackie T.
Hollywood, CA
IN-STORE | BATHROOM
The salesman in the Focal Point showroom helped me select a range of accessories for my pre-existing bathroom. He was able to match the style and recommend a toilet paper holder, towel bar and hotel shelf all from the Ginger Cinu collection. I also purchased a Robern Uplift cabinet which he recommended to match the style of the room. The salespeople are so knowledgeable and the atmosphere is friendly. A pleasure to shop at!

Product Purchased:
Ginger Cinu Tissue Holder
Ginger 18" Towel Bar
Ginger Cinu 24" Hotel Shelf
Robern Uplift Mirrored Cabinet

Ellen M.
Brooklyn, NY
IN-STORE | DOOR HARDWARE
I found Focal Point Hardware via their website, and decided to go in to the showroom to purchase some door hardware. The salesman helped me choose a door handle for my apartment. I ALSO purchased a BROT mirror from the website. It came on time and was competitively priced. I would recommend BOTH the showroom and the online store!

Product Purchased:
Miroir Brot Aster AP

James M.
Manhattan, NY
IN-STORE | BATHROOM
I have recently completed a gut renovation of two bathrooms and could not have gotten through the process without Focal Point. Their prices consistently beat the competition (both brick and mortar stores and online retailers) by a significant amount. Just as important, the customer service blew away the competition. Every step of the way the folks at Focal Point explained my options and were extremely knowledgeable when offering alternative products that would better match our aesthetic or make more economic sense. In addition, they went out of their way to deliver items on time and in good condition and were extremely helpful in assisting me with a difficult return with a manufacturer. If you are looking to lower the stress of a renovation, I would without hesitation recommend Focal Point.
Joe B.
Brooklyn, NY
ONLINE | MIRROR
I bought the Miroir Brot Infini c24 mirror online. I am extremely satisfied with my purchase and would recommend this mirror.

Product Purchased:
Miroir Brot Infini C 24

Lonny C.
Denver, CO
IN-STORE | BATHROOM
The salesman in the Focal Point showroom was so professional! He helped me pick out a new faucet for my guest bathroom (Dornbracht LULU style) and gave it to me at a great price. The order was placed during the holiday season, but Focal Point kept me up to date with all of the relevant info and delivery times.

Product Purchased:
Dornbracht Lulu 3-Hole Basin Faucet

Gladys T.
Long Island, NY
IN-STORE | KITCHEN
Service is impeccable. People there are very helpful. Gave me lots of ideas. Everything came on time and worked perfect. I would recommend them highly !

Product Purchased:
Brizo Belo Pull-Down Bar/Prep Faucet
Brizo Belo Soap Dispenser

Sheila G.
Brooklyn, NY
IN-STORE | DOOR HARDWARE
I had to redo my front door and Focal Point was a HUGE help. The salesman helped me and my wife pick out the Baldwin 6570 entry set, and not only does our front door look like a million bucks, the set was delivered super fast. We had a small problem with the color, but the customer service agent at Focal Point dealt with the company directly and we had our proper handles promptly. I highly recommend Focal Point for ALL of your hardware needs and I will definitely be buying again!

Product Purchased:
Baldwin 6570 entry set

Stan L.
Lawrence, NY
IN-STORE | BATHROOM
I recently did my master bathroom with Focal Point and I was incredibly impressed. We went with the Dornbracht Super Nova collection and not only are we thrilled with the product, the service in the showroom was impeccable. I met with a sales man who helped me choose the product, the price was fair and delivery time excellent. I would highly recommend Focal Point and would use them again when I need to redo my next bathroom.

Product Purchased:
Dornbracht Supernova Deck-Mounted Bath & Shower Set

Giovani N.
Manhattan, NY
IN-STORE | DOOR HARDWARE
We bought the Valli&Valli H1049 to match our previous home owner's doors. Not only did the friendly sales people at Focal Point help us match the handles, they offered us a great price and the order arrived fast too!

Product Purchased:
Valli&Valli H1049 VCR Door Lever

Mike and Lisa C.
Brooklyn, NY
ONLINE | BATHROOM
I recently received the Amba Jeeves towel warmer I bought online. The product is great and I had a great buying experience on focalpointhardware.com! Recommended!

Product Purchased:
Amba Jeeves Model E Curved Towel Warmer

Sue D.
Hohokus, NJ
ONLINE | DOOR HARDWARE
I purchased 9 Emtek Athena Lever sets from focalpointhardware.com. Best price around and when i called for some information the saleswoman was very courteous and helpful!

Product Purchased:
Emtek Athena Lever Set

Buck T.
Jerico, NY
ONLINE | KITCHEN
KWC 10.271.033.700. VERY happy with my purchase, delivery time and price. I will definitely return to buy again. GREAT online experience!

Product Purchased:
KWC Suprimo Pull-Out Spray Faucet

Philip G.
Chicago, IL
ONLINE | BATHROOM
TD15 drain to finish my bathroom. Bought it on special and it was delivered almost immediately!

Product Purchased:
Infinity Drain TD 15 Series Drain

Doug P.
Houston, TX
ONLINE | BATHROOM
Purchased Brizo 65375 Odin Faucet. Its sleek and simple design worked well with my newly renovated bathroom. Received my order earlier than quoted! Transaction was easy and I am thinking of re-ordering some accessories for my other bathrooms.

Product Purchased:
Brizo Odin Widespread Bathroom Faucet

Lucy D.
San Mateo, CA
ONLINE | KITCHEN
I needed a quick replacement faucet for my kitchen. I bought the KWC Ava 10.191.003 faucet and it came VERY fast. Price was decent as well. I recommend focalpointhardware.com

Product Purchased:
KWC Ava Pull-Out Spray Faucet

Agnus P.
Austin, TX
ONLINE | MIRROR
I recently purchased the table top Intimate Mirror (Model A2-32A1) for my wifes make-up table. Not only is the product amazing, but I would describe the Focal Point website the same way. I found exactly what I needed and had the mirror shipped to me within the promised time.

Product Purchased:
Miroir Brot Intimite on a Glass Base

Don N.
Columbus, OH
ONLINE | DOOR HARDWARE
Product: Omnia 9107 Brass Cabinet Knob. Price was great, delivery time great, site navigation and design is awesome!

Product Purchased:
Omnia 9107 Brass Cabinet Knob

Melvin P.
Miami, FL

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