We will be closed on 10/5 in Observance of Yom Kippur. 

Conditions of Use

 

Lead Times

  • Shipping time for items ordered is as indicated on item detailed page.
  • Lead times are subject to change. If the item is backordered our Customer Service team will reach out to you within 1-3 business days using the contact information on file.

Sale Exclusions*

Although we sometimes offer extra discounts during promotional periods, some brands are excluded due to manufacturer advertising and selling policies. Please call us for further details.

If you try to use a discount code and it does not work, it is probably because that brand/item is excluded. Feel free to contact us for more information or custom quotes.

Product and Price Accuracy

  • Focal Point takes every measure to ensure that the products, their descriptions and prices are accurate at all times. There may be errors from time to time on the products, their descriptions or prices and Focal Point is not responsible for errors or misrepresentations that may appear on the site.
  • Please note that the color of any picture on www.focalpointhardware.com will appear slightly different based upon the display settings and resolution settings of the computer being used.
  • All pictures on www.focalpointhardware.com should be regarded as product renderings only, hence there may be small details that differ from product to image. Please contact us with any questions prior to ordering.
  • Here at Focal Point, we try our best to keep all model numbers, images and descriptions up to date and accurate there are times when errors occur. We order product based on MODEL NUMBER, so if you see a discrepancy, please ask so we may clarify.
  • If we cannot process an order as it appears on the website, for example if there is a price error, Focal Point reserves the right to cancel the order. You will be notified, and a full refund will be issued.

Shipping Policy:

  • A $14.99 handling fee will be added to all orders under $149.00
  • We are currently unable to ship outside of the United States or to APO/FPO/DPO, PO Box addresses or hotels
  • We offer free shipping on most items over $149.00 in the 48 contiguous United States. We are able to ship to Canada, Hawaii and Alaska for an additional fee. Please contact us for additional details.
  • Our free deliveries are curbside, which means the shipment will be delivered to the curbside, driveway or near your building.
  • All freight deliveries require a signature for release. Parcel deliveries may also be subject to a signature release.
  • For any special requests, such as inside delivery, white glove service, etc., please contact our Customer Service department prior to placing your order.
  • Any additional charges billed by the shipping company for services not requested by FocalPointHardware.com such as reconsignment, re-delivery for missed appointment, storage fees, etc. are the responsibility of the customer.
  • There may be exceptions to the free shipping rules. They will be so indicated at checkout or during processing (see next 2 points)
  • Additional shipping fees will apply to “remote” locations accessible only by boat or by air, i.e., Alaska, Hawaii, Martha’s Vineyard, Florida Keys, etc.  The additional shipping fees will be quoted after the order is reviewed by our shipping department. Our customer service team will contact you with the quote. You can contact us requesting a quote to these “remote” location by emailing [email protected] 
  • Due to the rising costs of shipping and business overall, some orders (including but not limited to sauna rocks, single toilets and small vanities or cabinets) will be automatically canceled. If your order is canceled and you wish to re-order and pay the S/H to cover, please reach out to [email protected]

Return / Exchange Policy: (Click Here)

Product Inspection/Shipment Damages

Focal Point does everything it can to ensure that your items arrive to you safely. Unfortunately, there are times when merchandise is damaged in-transit. If you have received defective merchandise, please follow these instructions:

  • Inspect your package carefully as soon as it arrives and note the condition of the box.
  • Freight Shipments should be inspected for damages IMMEDIATELY. If your item/s is damaged, please note the damages on the drivers POD (proof of delivery) and notify us within 24 hours. Any damage claim made after 24 hours of truck delivery will be denied!
  • Parcel Shipments should be inspected for damages IMMEDIATELY. If your item/s is damaged, you must contact us within 24 hours. Any damage claim made after 24 hours of parcel delivery will be denied!
  • Please keep all packaging materials, as you may need to repack the items for the return shipping. Returns that do not come in their original packaging materials may not be honored.
  • Failure to follow these procedures will exclude your ability to return/exchange damaged merchandise.