Shipping policy
Shipping Policy
- A $14.99 handling fee will be added to all orders under $149.00
- We are currently unable to ship outside of the United States or to APO/FPO/DPO, PO Box addresses or hotels
- We offer free shipping on most items over $149.00 in the 48 contiguous United States. We are able to ship to Canada, Hawaii and Alaska for an additional fee. Please contact us for additional details.
- Our free deliveries are curbside, which means the shipment will be delivered to the curbside, driveway or near your building.
- All freight deliveries require a signature for release. Parcel deliveries may also be subject to a signature release.
- For any special requests, such as inside delivery, white glove service, etc., please contact our Customer Service department prior to placing your order.
- Any additional charges billed by the shipping company for services not requested by FocalPointHardware.com such as reconsignment, re-delivery for missed appointment, storage fees, etc. are the responsibility of the customer.
- There may be exceptions to the free shipping rules. They will be so indicated at checkout or during processing (see next 2 points)
- Additional shipping fees will apply to “remote” locations accessible only by boat or by air, i.e., Alaska, Hawaii, Martha’s Vineyard, Florida Keys, etc. The additional shipping fees will be quoted after the order is reviewed by our shipping department. Our customer service team will contact you with the quote. You can contact us requesting a quote to these “remote” location by emailing info@FocalPointHardware.com
- Due to the rising costs of shipping and business overall, some orders (including but not limited to sauna rocks, single toilets and small vanities or cabinets) will be automatically canceled. If your order is canceled and you wish to re-order and pay the S/H to cover, please reach out to info@focalpointhardware.com